Netflix House Dallas
Frequently Asked Questions
Netflix House Dallas
Netflix House Dallas
Netflix Bites
Netflix Bites is the official restaurant of Netflix House, located inside of Netflix House Dallas at Galleria Dallas. We’re serving up meals that fuse your favorite Netflix stories with comfort foods from around the world – all with an elevated twist. From screen to table: watch it on Netflix, taste it at Netflix Bites.
Yes! Netflix Bites is for everyone (including little ones!) and you can view the full menu on our Netflix Bites Dallas page. We will even have coloring sheets for the little ones featuring some of their favorite characters, so make sure to stop by.
Absolutely! Netflix Bites is open to everyone and free to enter. Whether you're planning to explore other experiences at Netflix House or simply want to enjoy a meal without having tickets to anything at all, you're welcome to stop by. Just come hungry!
Tap “View Menu” on the Netflix Bites Dallas page to see all pricing.
Yes! Our ordering kiosks at Netflix Bites will allow you to order select food and drinks to-go, so you can bring them into RePLAY.
Tap “View Menu” on the Netflix Bites Dallas page to view our full menu, plus drinks from our Now Pouring bar.
Netflix Bites features a full bar with craft cocktails, local brews, wines, and non-alcoholic options, and you can view the full list of options by tapping "View Menu" on the Netflix Bites Dallas page. Make sure to swing by the Now Pouring Bar during your visit for the full experience.
We don't offer reservations at Netflix Bites! We've designed it this way to make it as easy as possible for you to swing by for a quick drink or snack, or enjoy a full meal. There's plenty of space for you to walk in and place your order using the QR code at your table, or order food to-go through one of our ordering kiosks.
You can contact our Customer Service team ahead of your visit by scrolling to the bottom of our FAQs, or you can speak to any Netflix Bites Crew Member once you arrive at Netflix House so we can help you decide what is right for you on our menu.
General hours are listed below. Please review the Eat & Drink page for any special hours announcements. Last seating for Netflix Bites will be one hour before closing.
Mon – Thu 10:00 am – 10:00 pm
Fri – Sat 10:00 am – 12:00 am
Sun 10:00 am – 8:00 pm
Shop Netflix
The retail store at Netflix House offers a variety of favorites from apparel to collectibles, all inspired by your favorite Netflix titles.
- Most of our products are available exclusively at Netflix House.
- Unfortunately, at this time we do not offer shipping. All items must be purchased in store.
- At this time, we do not offer any discounts to Netflix members.
- Yes! You don’t need to be a member to come into our retail store.
- Yes! You don’t need a ticket to come into our retail store.
Accessibility Information
Yes, our retail space is fully wheelchair accessible with wide aisles, accessible checkout counters, and assistance available upon request.
- Our Crew Members at Netflix House are happy to provide shopping assistance, including help reaching items, carrying merchandise, and navigating the store for guests who need support.
General Questions
Guests are welcome to enter and explore select areas of Netflix House anytime during open hours – it’s free to enter, no ticket required. However, for several experiences, you’ll need to grab a ticket. Trust us, it’s worth it.
- Whether you’re popping in for a quick visit or diving deep into everything Netflix House has to offer, you’re in control of your adventure. Play a quick game, enjoy a themed meal, immerse yourself in our longer, feature experiences – maybe even all of the above. No two visits are the same, and because entry to Netflix House is free (no ticket required!) you can explore and create your own experience at your leisure.
- Just like the content on our service, Netflix House is constantly evolving. Our experiences will refresh regularly throughout the year – so every visit brings something new, and there’s always a reason to come back.
Netflix House is a fully cashless experience. We accept all major US credit and debit cards as well as Apple Pay. Prefer cash? No problem. A cash-to-card kiosk is available on-site, so you can easily convert cash into a prepaid card for use throughout Netflix House (and anywhere else cards are accepted).
Netflix gift cards can’t be used on the Netflix House website, or onsite at Netflix House locations.
For complete details about our Code of Conduct and house policies, visit our full guidelines here.
- Your safety is our top priority. Netflix House follows strict health and safety protocols that meet or exceed local, state, and federal guidelines. We also have dedicated security measures in place to help ensure that every guest feels safe, comfortable, and cared for throughout their visit.
- Bags should be smaller than 24" long x 15" wide x 18" high. Our coat check can only accommodate coats.
Find your breakout role and join our crew! We’re always seeking passionate, creative, and service-driven individuals to help bring Netflix House to life. Head to our careers website to explore open roles and apply today.
- Got a story to tell? We’re all ears. For media and press inquiries, contact us at netflixhousepr@netflix.com, and we’ll connect you with the right person on our team.
- Not just yet, but we love that you asked. Right now, Netflix streaming memberships do not include special perks at Netflix House. That could change in the future, so stay tuned! Everyone is welcome to enjoy the experience – member or not.
We do not offer gift cards for Netflix House at this time.
Whether you’re planning a full outing or making an in-the-moment decision at the mall, Netflix House is designed to be flexible, easy to book, and simple to enjoy.
Yes. Our experiences are immersive and interactive, with varying levels of challenge so that both kids and adults can join in on the fun!
- Yes, there are several parking garages located onsite with complimentary parking.
For the Stranger Things and Squid Game ticketed experiences, guests ages 3 and up will need a ticket to fully participate and join in on the fun. If you are 18 or older and have purchased a ticket, you will be able to bring your child under 3 years of age without needing to purchase a separate ticket for them. However, please visit the FAQs for your ticketed experience for more details on the experience for children under 3 years of age, as certain limitations will apply.
Netflix House Dallas is located at 13550 Dallas Pkwy, Dallas, TX 75240. For rideshare, enter "Netflix House Dallas" as the destination. Drop off will be at the main entrance. A variety of DART routes operate in the vicinity of Netflix House, including route 022, 227, and 239. Park in the purple garage for direct underground access to the Red Envelope entrance of Netflix House, or use the orange garage and walk along the building to reach the House. If entering from the mall, proceed to the NW corner of Galleria Dallas on the second level near Nordstrom.
Ticketing
- Nope! Anyone is welcome to purchase tickets to Netflix House experiences regardless of Netflix member status.
- Ticket prices may vary depending on the experience, ticket type, and date/time (there are no additional fees, just pay the face value of the ticket and any applicable taxes). Select your Netflix House location to explore the experiences and see current prices. Prices are subject to change, so we recommend purchasing your tickets as soon as you are ready to make your plans in order to lock in your price and secure your spot for our popular experiences!
Tickets for experiences at Netflix House are available for purchase online or in person. To buy online, visit our homepage to select your location and explore the experiences there (they vary by location!). For in-person purchases, please note that capacities are limited and same-day ticket availability is not guaranteed.
- Not quite! Entry into Netflix House is free – you can roam around select spaces without a ticket. But there are ticketed experiences which you’ll need to purchase separately.
Netflix House offers a variety of price points to cater to different preferences, and we invite you to explore the experiences that excite you. To stay updated on the latest news for Netflix House, we recommend joining our mailing list by signing up at the bottom of our homepage.
Groups of 20 or more will have access to exclusive ticket packages, private event spaces for select dates and times, and dedicated support from our Netflix House team. We are ready to help you create a fantastic experience for your group or event. Please visit our Groups & Private Events page to learn more and request additional information.
Yes! Please visit the Manage Booking page to make changes to your ticket. Requests can be accommodated up to 2 hours before your scheduled time. Please note, ticket prices vary by time. Selecting a new ticket may result in a price difference.
Refunds aren’t available, but you can absolutely reschedule your ticket up to 2 hours before your scheduled visit. Please visit the Manage Booking page to make the switch.
- After checkout, our ticket will be delivered to the inbox of your email you provided during purchase. Your barcode will be your golden ticket, so have it ready to scan when you arrive. No need to print it – have it available on your phone and you’re good to go.
Tickets are required for all ages 3+ to fully participate. Please visit our homepage to select your location and the experience(s) you’re interested in to view current prices.
Guests under 18 must be accompanied by a parent or legal guardian who is at least 25 years old while inside Netflix House. For entry into individual experiences, every group of up to six children under 14 must have at least one supervising companion who is 14 years of age or older. Please note that some experiences have specific age restrictions or may not be recommended for certain ages, so be sure to review each experience’s description before purchasing tickets. A parent or legal guardian is also required to purchase all tickets, food and beverages, and merchandise for anyone under 18.
- When purchasing standard tickets, you’ll select a specific date and time for your experience. Timed tickets help keep things running smoothly and prevent overcrowding, ensuring every guest can fully enjoy the experience.
- Absolutely! Just forward your ticket barcodes (by email or screenshot) to your lucky stand-in. But a quick tip: each ticket can only be scanned once, and remember that tickets cannot be resold.
- Some experiences are very popular and tickets can sell quickly. Join our list on the homepage to get notified when new tickets drop, and keep checking back – you never know when extra spots might pop up.
No need to print! Just show us your ticket on your phone when you arrive. If you can’t retrieve your digital tickets from your email, swing by Fan Services when you get to Netflix House.
If you are unable to retrieve your tickets for any reason, please visit the Manage Booking page to find your booking details or visit Fan Services upon arrival to Netflix House.
Accessibility Information
Netflix House will have plenty of seating in Netflix Bites and benches available in key locations – like in our elevator lobbies. Please reach out to a Crew Member once you arrive at Netflix House if you need assistance finding a spot to sit!
- Only trained service animals are allowed inside Netflix House (not pets or emotional support animals – no matter how cute their faces are). With bright lights, booming sounds, and energetic crowds, it can be overwhelming for many animals. For everyone’s safety, our crew may ask if your dog is a service animal required due to a disability and what task it’s trained to perform. If your animal is disruptive or not under control, we may ask that it be removed (you’re still welcome to stay, though!).
Netflix House has multiple private spaces and single stall family bathrooms that may be utilized as private nursing rooms. Please connect with a Crew Member once you arrive at Netflix House for assistance accessing these spaces!
- Yes, all bathrooms have changing tables.
- Yes, we have multiple single occupancy bathrooms available.
- Yes, all of our experiences are fully accessible or provide accommodations for those that need them. You can always speak with a Crew Member at our Netflix House locations to learn more about our accommodations, or get in touch with our team before your visit via Customer Service at the bottom of this page.
- Netflix House has been designed with accessibility in mind. We review our policies consistently to ensure we remain as accessible as possible to all guests, including physical access. If you are a caregiver looking to visit with a guest that needs assistance, please reach out to our Customer Service team by scrolling to the bottom of the FAQs page and we will be pleased to help plan your visit!
- Netflix House is a dynamic experience that puts you in the center of your favorite stories. Accessibility looks different for everyone, and we are excited to welcome you! Please reach out to our Customer Service team by scrolling to the bottom of the FAQs page and we can help you plan your experience.
- We would love to connect before your visit if you do require more detailed information regarding specific accommodations. Please reach out to our Customer Service team by scrolling to the bottom of the FAQs page and we can help you plan your experience.
Yes, for additional details and assistance please contact our Customer Service team by scrolling to the bottom of the FAQs page or speak with a Crew Member on site when you arrive at Netflix House Dallas.
Stranger Things: Face the Dark
- This experience features a simulated emergency event set in darkness with missing individuals.
Portions of this experience take place in near and total darkness. There are flashing lights, haze, loud noises and frightening situations throughout. Anyone under 14 must be accompanied by an adult for the entirety of the experience.
- There are no physical requirements for this experience, but please note the experience is done in near darkness with personal auditory elements.
- For questions regarding accessible accommodations, please contact our Customer Service team by scrolling to the bottom of the FAQs.
Squid Game: Survive the Trials
- While Squid Game the show is rated TV-MA and has dark themes, Squid Game: Survive the Trials is an all-ages experience. The Front Man might make an appearance, but don’t worry – you’re never in any danger and are completely safe throughout the experience!
- Theatrical lighting and loud noises are used in this experience.
- Squid Game: Survive the Trials has you upright and moving for most of the 60 minutes. The entire experience is fully accessible for wheelchair users and those with other assistive devices. If you have additional requests or concerns, we’re happy to chat about how we can accommodate your accessibility needs to ensure an enjoyable experience!
- For questions regarding accessible accommodations, please contact our Customer Service team by scrolling to the bottom of the FAQs page.
Shop Netflix
Yes, our retail space is fully wheelchair accessible with wide aisles, accessible checkout counters, and assistance available upon request.
- Our Crew Members at Netflix House are happy to provide shopping assistance, including help reaching items, carrying merchandise, and navigating the store for guests who need support.
Netflix RePLAY
- All of RePLAY is wheelchair accessible! If you need additional accommodation due to a different disability, or want to hear more about the varying requirements and difficulties for the RePLAY games, please contact our Customer Service team by scrolling to the bottom of the FAQs page and our team can provide more information.
Groups & Events
Pricing varies based on the date, time, and scope of your event. Whether it's a birthday party, corporate gathering, or whole venue buyout, please visit our Groups & Private Events page for more information and let’s create a bespoke Netflix House experience your guests will never forget!
Our crew at Netflix House is more than happy to help you bring any event to life! From 20 guests to 800, Netflix House is the ideal place for all types of events including social celebrations and company meetings. Full dining and bar options are available. Visit our Groups & Private Events page to request more information and connect with an events specialist.
Yes, and we would be honored to help you create your special moment! From intimate ceremonies to unforgettable celebrations, please visit our Groups & Private Events page for more information and let’s start planning your big day, Netflix style.
Yes! We welcome group visits from schools, camps, and community organizations. To explore options and availability, please visit our Groups & Private Events page and let’s start planning a visit your group will never forget.
We are currently taking requests for events starting in January 2026. There are a limited number of tickets and event spaces available, so we recommend reaching out as soon as possible on our Groups & Private Events page so we can help plan an extra special event.
- Outside food will not be allowed but our Groups & Events team will support all of your needs to make your celebration extra special.
Once you get in touch with us about the details of your event on our Groups & Private Events page, we'll work with you to make sure you have the resources you need for the perfect event.
Yes! We will have options for exclusive access to these immersive experiences and even options for a full venue buyout. Please fill out our form on the Groups & Private Events page and our team will be in touch to talk through the possibilities.
Yes! Our restaurant, Netflix Bites, has various food packages that you can purchase with your event. Our delicious menu has a variety of options all inspired by today’s favorite stories. Please visit our Groups & Private Events page to get in touch with our team.
Yes, Netflix Bites offers food and beverage packages for events. We offer both timed and unlimited options for cocktails, liquor, beer, and wine. Ask about adding a beverage package at the time of your inquiry at our Groups & Private Events page.
Stranger Things: Face the Dark
You’ll step into Hawkins, Indiana, joining a search party on a mission to find three missing townspeople after a devastating earthquake. Equipped with headphones, flashlights, and guidance from the team leader, you’ll explore iconic and eerie corners of Hakwins and face Vecna himself.
The Stranger Things: Face the Dark experience offers fans an experience that is similar to stepping inside an episode of the series, which is rated TV-14 on Netflix. The experience contains intense conditions, including near darkness with frightening noises, strong language and disturbing images, along with theatrical effects such as gore, fog and strobe lights throughout.
Similar to elements and storylines in the show, this experience does have some of those same intense moments and jump scares throughout, so we advise parents to use their own discretion when deciding whether or not their child should participate. Note that tickets are required for all ages for this experience, and children ages 14 and younger must be accompanied by an adult.Children ages 14 and younger must be accompanied by an adult (individual over the age of 18) for this experience. Please note that tickets are required for all ages for this experience.
The Stranger Things: Face the Dark experience offers fans an experience that is similar to stepping inside an episode of the series, which is rated TV-14 on Netflix. Consistent with the themes of the show, the experience contains strong language and disturbing images.
Tickets are required for all ages 3+ to fully participate in the experience. If you are 18 or older and have purchased a ticket, you can bring your child under 3 years of age without needing to purchase a separate ticket for them. However, your child under 3 will not receive a flashlight and headset. Parental discretion is advised for this experience due to graphic content. Note that strollers are not permitted within the experience.
- Expect approximately an hour of adventure. Once you begin, there’s no exiting and re-entering.
- Whether solo or with friends, this mission is ready for you.
- Nope! If you’ve already watched the show, you’ll catch extra details, but newcomers can dive right in and uncover Hawkins’ mysteries firsthand – no prior knowledge needed. If you want a head start, we recommend streaming Stranger Things on Netflix before your visit.
- Tickets are available online or through the ticketing kiosks located at the entrance to Netflix House.
Due to the nature of Stranger Things: Face The Dark, we advise against taking photography, videography, or overt cell phone usage while in the experience.
Please check in at the entrance no later than 15 min after your ticketed time. Please note the experience will begin in groups, so there may be a short wait. Adult supervision is required for guests under 14 due to graphic content.
- You’ll be walking and exploring Hawkins in near total darkness, so wear comfortable clothes that let you move freely – and definitely closed-toe shoes to keep your toes safe from accidental steps!
- Merchandise is available for purchase on the second floor of Netflix House Dallas in the retail shop.
- Food is available for purchase on the second floor of Netflix House Dallas in Netflix Bites. No food or drink is allowed inside the experience, except for resealable water bottles.
Of course! We encourage you to celebrate your fandom in whatever way makes you happy. Please note a few restrictions on this to ensure everyone has a great experience:
- Masks or other items that fully cover your face are not allowed with exceptions for religious or medical reasons
- No weapons of any kind or items that resemble a weapon are allowed
- Please don’t pretend or represent yourself as the actual character. Imitation is delightful, impersonation is not
- Any costumes that impact the safety or enjoyable experience of any attendee (including the wearer of the costume) are not allowed. Safety and experience impacts will be judged by our crew on site.
- Bags should be smaller than 24" long x 15" wide x 18" high. Our coat check can only accommodate coats.
Accessibility Information
- This experience features a simulated emergency event set in darkness with missing individuals.
Portions of this experience take place in near and total darkness. There are flashing lights, haze, loud noises and frightening situations throughout. Anyone under 14 must be accompanied by an adult for the entirety of the experience.
- There are no physical requirements for this experience, but please note the experience is done in near darkness with personal auditory elements.
- For questions regarding accessible accommodations, please contact our Customer Service team by scrolling to the bottom of the FAQs.
Squid Game: Survive the Trials
- Step into the world of Squid Game like never before. This immersive experience drops you into the arena where you’ll take part in five different games inspired by the show. For about 60 minutes, compete to climb the leaderboard – but beware, things are not always what they seem.
- This experience takes about 60 minutes. Note that once you begin, there’s no exiting and re-entering.
- Solo players are welcome! You’ll join groups of 24 players, so you’ll be playing alongside new friends (or friendly rivals).
Yes! You’ll be paired with other fans in the same timeslot until 24 players are identified to compete against each other.
Want to enter with just your group? Visit our Groups & Private Events page to speak with our team about private access and experiences.
- Tickets are available online or through the ticketing kiosks located at the entrance to Netflix House.
All ages are welcome in this experience. Guests under 14 must be accompanied by an adult (individual over the age of 18). Keep in mind that the games involve physical and strategic challenges and you may be competing alongside guests of all ages. Parents can use their best judgement for their younger participants. Please note that tickets are required for all ages 3+ for this experience.
Tickets are required for all ages 3+ to fully participate in the experience. If you are 18 or older and have purchased a ticket, you can bring your child under 3 years of age without needing to purchase a separate ticket for them. However, your child under 3 will not receive a wristband and will not be able to participate in the games. Note that strollers are not permitted within the experience.
- Nope! The experience is an independent story and doesn’t require prior knowledge of the show. But if you’re familiar with Squid Game, you’ll catch even more exciting details and enhance your experience – so don’t hesitate to stream it on Netflix before you visit!
Please check in at the entrance no later than 15 min after your ticketed time. Please note the experience will begin in groups, so there may be a short wait.
- You can purchase a single ticket, and the experience has a maximum of 24 players total.
- Yes, you can. Although, please be mindful not to disrupt your teammates or interfere during active gameplay. For safety, flash photography is not allowed.
- Dress to move! Comfortable clothes and shoes are your best bet since you’ll be on your feet, sitting, and ready to compete. We highly recommend checking your coats so you can have the best competitive edge during the trials. Full-face costumes or any prohibited items (such as weapons) are not allowed. For any questions, just ask a Crew Member.
- Merchandise is available for purchase on the second floor of Netflix House in the retail shop.
- Food is available for purchase on the second floor of Netflix House in Netflix Bites. No food or drink is allowed inside the experience, except for resealable water bottles.
Of course! We encourage you to celebrate your fandom in whatever way makes you happy. Please note a few restrictions on this to ensure everyone has a great experience:
- Masks or other items that fully cover your face are not allowed with exceptions for religious or medical reasons
- No weapons of any kind or items that resemble a weapon are allowed
- Please don’t pretend or represent yourself as the actual character. Imitation is delightful, impersonation is not
- Any costumes that impact the safety or enjoyable experience of any attendee (including the wearer of the costume) are not allowed. Safety and experience impacts will be judged by our crew on site
- Bags should be smaller than 24" long x 15" wide x 18" high. Our coat check can only accommodate coats.
Accessibility Information
- While Squid Game the show is rated TV-MA and has dark themes, Squid Game: Survive the Trials is an all-ages experience. The Front Man might make an appearance, but don’t worry – you’re never in any danger and are completely safe throughout the experience!
- Theatrical lighting and loud noises are used in this experience.
- Squid Game: Survive the Trials has you upright and moving for most of the 60 minutes. The entire experience is fully accessible for wheelchair users and those with other assistive devices. If you have additional requests or concerns, we’re happy to chat about how we can accommodate your accessibility needs to ensure an enjoyable experience!
- For questions regarding accessible accommodations, please contact our Customer Service team by scrolling to the bottom of the FAQs page.
Netflix RePLAY
- RePLAY is our one-of-a-kind interactive arcade – a social playground where you dive into the worlds of your favorite Netflix shows through real-life games and challenges. From quick physical games to immersive team-based Story Rooms, RePLAY brings iconic Netflix moments to life – no controller needed. Just tap in, team up, and get playing!
- You’ll find RePLAY on the second floor of Netflix House Dallas. No ticket needed to explore! When you’re ready to play, load credits onto a reusable RePLAY card at one of the kiosks, then tap your card at any game to jump in on the fun.
- RePLAY offers a mix of fast-paced, fun, and physical games inspired by Netflix shows. Dodge lava (Floor is Lava), seal rifts in the Upside Down (Stranger Things), and more. Some games are high-energy, some test your brainpower, and all invite friendly competition. Plus, dive into immersive, team-based Story Room adventures that put you right into the action.
- Games are played using credits, which you can load onto your RePLAY card at kiosks inside the arcade.
- Gameplay varies by game. Our Story Rooms usually last about 10 minutes, while some arcade games are as fast as a minute.
- Nope! Your RePLAY card is reusable. Any credits left on it will stay there for future visits. Just a heads-up: cards are only valid at the location where you bought them, so a card from Netflix House Dallas works only at Netflix House Dallas. And be sure to take care with your card; if you misplace yours, we will not be able to replace its value for you.
- Yes! Credits never expire and will stay on your card until you’re ready to play again. Remember, cards are location-specific – use your Dallas card at Netflix House Dallas only.
- Most games are designed to be fun and accessible for a wide range of ages. Some games may include lightning, sounds, or themes inspired by more mature Netflix shows. Story Rooms may have a minimum height or age requirements for safety. Check the signage or ask a Crew Member – we’re happy to help you find the perfect game for your group!
- Group sizes vary by game. Most arcade games are designed for 1 to 4 players, while Story Rooms usually accommodate up to 6 players. You’ll find the exact group size info posted at each game or Story Room entrance.
- Yes! Your group will be paired with other guests to keep the Story Room fun and lively. If you’d rather have a private session, just ask a Crew Member – they’ll help with availability.
RePLAY is a social experience, and we encourage you to bring along snacks or drinks from Netflix Bites to enjoy while playing. The only games we ask you to keep food and drinks out of is the Story Rooms – otherwise, feel free to sip your favorite drink as you discover your next favorite game.
Accessibility Information
- All of RePLAY is wheelchair accessible! If you need additional accommodation due to a different disability, or want to hear more about the varying requirements and difficulties for the RePLAY games, please contact our Customer Service team by scrolling to the bottom of the FAQs page and our team can provide more information.